FAQ

1. What is Filter-Fi and what do you offer?
Filter-Fi specializes in providing top-quality air filter subscription services to ensure your indoor air remains clean and healthy. Based in Rochester Hills, MI, we deliver and install air filters directly to your home or business, ensuring optimal indoor air quality with minimal effort on your part.

2. How does the subscription service work?
Our subscription service is designed for your convenience. Once you sign up, we'll determine the best air filter size and quality for your needs. Based on the recommended change interval, we'll send you a new filter when it's time for a replacement. Our team can also handle the installation, ensuring your system operates efficiently.

3. Why is changing my air filter important?
Regularly changing your air filter is crucial for maintaining healthy indoor air, prolonging the life of your HVAC system, and ensuring it runs efficiently. A clean filter can reduce energy costs, prevent system breakdowns, and minimize dust and allergen levels in your environment.

4. How often should my air filter be changed?
The frequency depends on several factors, including the type of filter, your indoor air quality, and your HVAC system's requirements. Generally, it's recommended to change your filter every 60-90 days for standard use. However, pets, allergies, and larger households may require more frequent changes.

5. Can I choose different types of filters?
Yes, we offer a variety of filters to cater to different needs, including allergen reduction, pet dander control, and odor elimination. During your subscription setup, we'll help you select the best filter type for your specific situation.

6. What areas do you serve?
We currently serve customers in Metro Detroit, MI. If you're outside this area and interested in our services, please contact us to discuss potential options.
7. How do I sign up for the subscription service?
Signing up is easy! Visit our website, choose your subscription plan, and provide your details. We'll handle the rest, ensuring you receive your first air filter at the right time and installed correctly.

8. What if I need to cancel or change my subscription?
You can cancel or modify your subscription at any time through our website or by contacting our customer service. We aim to provide flexibility to meet your changing needs.

9. How can I contact you for more information?
For any inquiries or additional information, please contact us via email, phone, or through our website's contact form. Our dedicated team is here to assist you with any questions you may have.